Our FAQ's

E-Commerce FAQ's

WHAT IS E-COMMERCE?

Simply put, Electronic Commerce, or eCommerce, is a convenient and affordable way to sell products or services online. It consists of the buying and selling of products or services over electronic systems such as the Internet and other computer networks

WHY INVEST IN E-COMMERCE?

Electronic commerce will benefit both the buyers and sellers. Here is a rundown of the advantages for both parties:

As a seller, your advantages are:

· Overhead cost of an eCommerce web site is generally much less than the cost of a physical storefront

· You have the ability to reach customers all over the world rather than being limited to a certain geographical location.

Customer can:

· Order your products without leaving their home

· Security knowing every transaction is secure.

· Purchases will be delivered directly to their door.

· Search and find what they are looking for instantly.

· Viewing any or all of your product specifications and photographs

· Choosing from a variety of options such as size and color

· Checking how much they have "spent" before committing to a purchase

· Contact you for customer service

HOW WILL I KNOW IF I NEED E-COMMERCE?

E-Commerce is needed for many reasons. Here are a couple of reasons why companies resort to E-Commerce:

E-Commerce can also help improve your business processes and information flows by enabling you to communicate with other businesses faster and more efficiently.
If you already sell goods or services in off-line situations (e.g. retail shops) you now have the option of selling your goods and services online to a much wider audience and at times not defined by normal trading hours.
E-Commerce allows you to build better relationships with your customers and find new customers as you are now global instead of local.

WHAT ARE THE THINGS TO KEEP IN MIND IF I WANT TO INVEST IN E-COMMERCE?

First, determine your immediate and long term needs.
How many items will you be selling?
Will purchased items need to be shipped or can they be downloaded from a secure area of your site.
If your product needs to be shipped, will you want shipping included with your service or will your business handle it separately?
How often does your inventory change?
Will you need the ability to update products and pricing from you own computers?

CRM FAQ's

WHAT IS CRM?

Customer Relationship Management (CRM) is all about the right management of business to customer relationships, and vice versa. CRM in the broadest sense is the overall strategy that combines numerous business strategies, your workforce, and technology, toward the common goal of getting and keeping satisfied customers. It is all about the management of their relationship and how they interact with customers, including the services, support, and analysis of customer information.

WHY DO I NEED CRM?

Even small businesses can take advantage of CRM. CRM can benefit a small business by consolidating customer data into a single system. As a business grows, keeping a record of all transactions can become overwhelming. CRM tools allow you to manage your customer interactions more efficiently, so you have more time to focus on your service or product. Think about it, if CRM can do all of these for small businesses, what more can it do for big players?

WHAT ARE THE CRM FUNCTIONS SUPPORTED BY A CRM SOFTWARE?

ü Marketing

ü Sales

ü Customer Service

ü Human Resource Development

ü Training

ü Performance Management

ü Professional Development

ü Compensation and a lot more

WHY IS A WEB-BASED CRM BETTER THAN A TRADITIONAL CRM SYSTEM?

There are many reasons why web-based CRM is much better than the traditional software installed CRM. Here is a rundown of the advantages of a web-based system:

ü Rapid Time to Value – No need for up-front capital investment.

ü Quick Deployment – Setup and implementation of a hosted CRM system can be as quick as weeks or months, unlike software based systems that take at least 6 months to a year.

ü Easier Customization - Online collaboration is a big feature of web-based CRM systems. Customization of the system to fit your needs can be done with just clicks in real time; no need for a software specialist.

ü Unlimited Scalability - With an online CRM system, you have faster ways to scale your parameters since everything is given at real time.

ü Painless Upgrades - Easier upgrades for new CRM versions are guaranteed with a web-based

DO I NEED AN I.T. EXPERT TO HANDLE MY CRM?

Traditional CRM does; web CRM does not. Traditional CRM requires in-house IT resources to install and maintain the software and hardware. Hosted CRM providers manage all software upgrades, data security, data privacy, hardware maintenance and virus protection.

HOW CAN CRM HELP MY BUSINESS GROW?

CRM is all about customer relationships and how to manage these effectively. Customer satisfaction is a key element of customer loyalty. Loyal and satisfied customers become long-term customers. Loyal customers are also your best advocates. Word of mouth recommendations create the most persuasive marketing for your company. In an age where negative customer feedback propagates quickly to online reviews and blogs, customer service cannot be overlooked.

CMS FAQ's

WHAT IS CMS?

A content management system (CMS) is a computer software system for organizing and facilitating collaborative creation of documents and other content. A content management system is frequently a web application used for managing websites and web content, though in many cases, content management systems require special client software for editing and constructing articles

WHAT DOES CMS DO?

CMS is capable of many different things. Among these are:

provides Web access to Web page content owners directly
allows for faster updates of Web pages
provides an easy-to-use interface where content owners don't need to know HTML
creates accountability, as most content managers can track logins and changes to various pages within the site
upholds standardization rules

HOW DO I KNOW IF I NEED A CMS WEB PLATFORM?

You need a Website Platform if you want to create and publish your own information. Especially if you have a lot of information and multiple people creating and and editing that information. CMS Website Platform software gives companies the flexibility in a website to manage and distribute lots of content based on permissions and the ability to assign restricted content to groups of people to view. Informational webpages, intranets, and commercial websites are just a few of CMS Website Platform's many uses. If you want to use your website as a tool, to inform your users about your business, and want to keep your website up to date - then you need CMS Website Platform.